I am extremely confused - Guild Wars Forums

Lord_Deamonblade · Dec 24, 2008, 09:04 PM // 21:04

Hope this is in the right forum.

well it been over half a year I think since I last played and now I feel like comming back.

anyway so I installed the game and got ready to play.
I noticed I needed to change my password so I did press "reset password"
I waited 24 hours and still nothing.
I know you should contact support but now is where my question comes.

after I used the "reset password" thing I got link to a page called "play NC" WTF has happned where is support wtf are I am suppost to do

I know play NC is some kind of company that got lot of diffrent MMO but I have no ide what i should do

have they change they way you logg in or somthing?

ofc I have checked "support" on the offical GW site and it send me to this play NC site.

I am really sorry if people ahve asked this but I have no clue what to do.

to summirise quick then it would be: reset password dont work, give me link to wierd site and I cant find support.

Hope ya understand what I mean. if not I be happy to provide screenshots.

I pwnd U · Dec 24, 2008, 09:21 PM // 21:21

You have to go through NCsoft site to get to support.

Guild Wars Support page that takes you to second link:
http://www.guildwars.com/support/default.php

Straight Link to Support:
http://help.plaync.com/cgi-bin/playn...p_new_search=1

You have to ask a question through PlayNC support and then they should get back to you.

DarkFlame · Dec 24, 2008, 09:22 PM // 21:22

Anet is owned by NCsoft, has been for a while now. Because of that, support is handled by them, which would be the redirects to PlayNC. Just start a support ticket from there and you'll be on your way. Do have your access keys on hand though, they've been asking for them recently whenever you need help from support.

Rothan Celt · Dec 24, 2008, 09:59 PM // 21:59

AS the guys above have said Anet = NCsoft biatch

gotta go via NCsoft

goodluck!

Lord_Deamonblade · Dec 24, 2008, 10:05 PM // 22:05

thanks for help. so if I understand right I go to that NC question place and start my own question?

I pwnd U · Dec 24, 2008, 10:44 PM // 22:44

If I remember correctly from my tickets, you just ask a question and they should eventually get back to you. You may have to be persistent since they don't always respond in a timely manner.

Lord_Deamonblade · Dec 25, 2008, 12:12 AM // 00:12

OK. thanks alot and wish me luck :P

careyt · Dec 25, 2008, 12:25 AM // 00:25

actually what you need to do is setup a plaync account, and then login there and merge your guildwars account with it and then you can reset your password. I think.

Lord_Deamonblade · Dec 25, 2008, 10:39 AM // 10:39

I alredy tried make a account and used the "add game" thing but when I tried type in my GW Prophecies code nothing happend (stood that the code was wrong)

Dec 24, 2008, 09:04 PM // 21:04	#1
Lord_Deamonblade Pre-Searing Cadet Join Date: Dec 2008 Profession: D/	I am extremely confused Hope this is in the right forum. well it been over half a year I think since I last played and now I feel like comming back. anyway so I installed the game and got ready to play. I noticed I needed to change my password so I did press "reset password" I waited 24 hours and still nothing. I know you should contact support but now is where my question comes. after I used the "reset password" thing I got link to a page called "play NC" WTF has happned where is support wtf are I am suppost to do I know play NC is some kind of company that got lot of diffrent MMO but I have no ide what i should do have they change they way you logg in or somthing? ofc I have checked "support" on the offical GW site and it send me to this play NC site. I am really sorry if people ahve asked this but I have no clue what to do. to summirise quick then it would be: reset password dont work, give me link to wierd site and I cant find support. Hope ya understand what I mean. if not I be happy to provide screenshots.

Dec 25, 2008, 10:39 AM // 10:39	#9
Lord_Deamonblade Pre-Searing Cadet Join Date: Dec 2008 Profession: D/	I alredy tried make a account and used the "add game" thing but when I tried type in my GW Prophecies code nothing happend (stood that the code was wrong) Last edited by Lord_Deamonblade; Dec 25, 2008 at 10:44 AM // 10:44..

Dec 24, 2008, 09:21 PM // 21:21	#2
I pwnd U God of Spammers Join Date: Oct 2005 Location: in the middle of a burning cornfield... Guild: Scars Meadows [SMS] (Officer)	You have to go through NCsoft site to get to support. Guild Wars Support page that takes you to second link: http://www.guildwars.com/support/default.php Straight Link to Support: http://help.plaync.com/cgi-bin/playn...p_new_search=1 You have to ask a question through PlayNC support and then they should get back to you.

Dec 24, 2008, 09:22 PM // 21:22	#3
DarkFlame Desert Nomad Join Date: Feb 2005 Location: Ascalon Profession: E/	Anet is owned by NCsoft, has been for a while now. Because of that, support is handled by them, which would be the redirects to PlayNC. Just start a support ticket from there and you'll be on your way. Do have your access keys on hand though, they've been asking for them recently whenever you need help from support.

Dec 24, 2008, 09:59 PM // 21:59	#4
Rothan Celt Jungle Guide Join Date: Feb 2008 Guild: Aura Profession: Mo/R	AS the guys above have said Anet = NCsoft biatch gotta go via NCsoft goodluck!

Dec 24, 2008, 10:05 PM // 22:05	#5
Lord_Deamonblade Pre-Searing Cadet Join Date: Dec 2008 Profession: D/	thanks for help. so if I understand right I go to that NC question place and start my own question?

Dec 24, 2008, 10:44 PM // 22:44	#6
I pwnd U God of Spammers Join Date: Oct 2005 Location: in the middle of a burning cornfield... Guild: Scars Meadows [SMS] (Officer)	If I remember correctly from my tickets, you just ask a question and they should eventually get back to you. You may have to be persistent since they don't always respond in a timely manner.

Dec 25, 2008, 12:12 AM // 00:12	#7
Lord_Deamonblade Pre-Searing Cadet Join Date: Dec 2008 Profession: D/	OK. thanks alot and wish me luck :P

Dec 25, 2008, 12:25 AM // 00:25	#8
careyt Lion's Arch Merchant Join Date: Mar 2007 Guild: Order of the Immortal [Vamp] Profession: Rt/	actually what you need to do is setup a plaync account, and then login there and merge your guildwars account with it and then you can reset your password. I think.